Navigating Utility Deposits and Police Clearances After Leaving the UAE

Leaving the UAE involves managing various lingering administrative tasks, such as reclaiming utility deposits and obtaining police clearance certificates from abroad. In one case, an individual named SN, based in Abu Dhabi, faced a dilemma after closing their local bank account before securing a refund from the utility company, Taqa (formerly known as ADDC).

The standard deposit with Taqa is Dh1,000 ($272). Taqa typically refunds deposits solely via bank transfers to local UAE accounts or transfers them to another property, though customers can also donate the sum to Emirates Red Crescent. Since Taqa does not facilitate international transfers and alternative solutions like setting up a power of attorney can be costly, experts recommend keeping local bank accounts open until all utility refunds are fully processed. If a new account cannot be opened, the deposit risks being forfeited.

In another case, JR, a former Dubai resident who returned to the Philippines, needed to obtain a Dubai Police Clearance Certificate (Good Conduct Certificate) from overseas for a new job offer. Applicants outside the UAE can apply via the Dubai Police app or website by providing a passport copy, a copy of their latest residency visa, a passport photo, and an Emirates identity card.

Additionally, applicants usually need an attested fingerprint card processed through authorized agencies like the National Bureau of Investigation or local police headquarters in the Philippines, authenticated by the Department of Foreign Affairs, and attested by the UAE Embassy in Manila. The fee for applicants outside the UAE is Dh300 ($88) plus a knowledge fee of Dh20, with standard processing taking three to five days.

The advice provided in our columns does not constitute legal advice and is provided for information only.