Egypt’s Electricity Ministry Mandates Replacement of Faulty Meters Within 72 Hours

The Ministry of Electricity and Renewable Energy announced on Sunday that direct instructions have been issued to replace faulty electricity meters for citizens within a maximum timeframe of 72 hours.

Additionally, the ministry declared the standardization of connection fees across all distribution companies throughout the country. Customers will also be granted the option to settle outstanding balances and arrears through convenient installments.

Strict auditing measures for bills have been emphasized by the ministry to guarantee accurate billing aligned with actual usage months, avoiding any overpayments. This aligns directly with presidential directives aimed at thorough oversight of electricity bills and easing the payment of dues for citizens.

In an official statement, the ministry reported that Minister of Electricity and Renewable Energy Mahmoud Esmat convened an extensive meeting with heads of electricity distribution companies and commercial sector leaders, alongside officials from the ministry and holding company, to evaluate auditing and reconciliation systems for consumption bills.

The minister stressed the importance of activating the complaints and grievances system while maintaining direct communication with citizens. He also highlighted the necessity of meeting quality standards, submitting weekly reports, and stepping up inspection and oversight committees dedicated to the billing and accounting system.

During the meeting, attendees reviewed accounting and billing mechanisms as well as audit systems across each company. Minister Mahmoud Esmat called for the availability of “emergency meters” for shift workers to install promptly upon receiving complaints. He also mandated a unified installment plan to reduce financial burdens on citizens.

Furthermore, the minister evaluated strategies to enhance the performance of distribution companies, secure steady electricity supplies, and coordinate closely with the National Control Center and the Crisis Center during peak periods. He concluded by asserting that citizens' rights to a reliable and stable electricity service remain uncompromised, matching the ongoing development of the sector.